FAQ

   

The model of your device can be found by entering the 15 digit IMEI number in to the search bar of the site which will either be found on the back of your device or by entering the settings section of the device. Failing that on the reverse of its box or printed on the box itself. By looking at this you should be able to tell the make and model of your item. If you are still unsure then you can browse all our models by make to find yours. Or alternatively on the homepage, put the model of your device into the search box i.e. Samsung S5 and press search. When the model is found simply follow the on screen prompts.

Once we have checked and verified your device(s) posted to us we shall issue payment via Faster Payment the very same day and sometimes the next day at the latest (Monday to Friday, excluding public and bank holidays). All payments are subject to our terms and conditions.

We offer an Up To pricing model, we can't guarantee any price until we've seen your device, the price shown online is the maximum we'd payout. Deductions will be made for wear and tear or any faults found, the faulty prices are shown online and deductions for wear and tear can be as much as 35%.

To keep life simple we pay you the same amount of money for whatever colour your mobile or tablet is.

All devices are IMEI checked against the blacklist checker, any devices found to be lost stolen or reported blocked via a network will be held in Quarantine until the issue is rectified or claimed by an Insurance company or police force in some instances.

Fakes are illegally produced and can be dangerous. We never accept fakes.

As many as you have!
If you have over 10x devices please email us first and we may be able to arrange a courier collection.

Just the device and order number, however we'd recommend sending in the original box if possible as the packaging is secure and will protect the device.

International Mobile Equipment Identity number known as IMEI is a 15 number "registration number" of a device. You can get it out of the phone or tablet by typing *#06# into the phone or by taking the battery out of the phone and looking on the label underneath. The other option is to go to settings and click on About.

It will speed up the payment process as we will be able to assign the device to your account quicker. It also allows us to check the status of the device via the blacklist checker

We will honour the price for 14 calendar days from your order process date. After that we reserve the right to lower the price to the current market value. So send them ASAP

We recommend you to use Royal mail special, next day (insured) delivery service for high value item to ensure safe delivery of your item.

We do recommend you to use Royal mail special, next day (insured) delivery service for high value items to ensure safe delivery.

When your item is received you are automatically emailed to tell you it has arrived.

When we send you payment, you are automatically emailed to tell you this.

We are unable to pay you for any items that do not arrive and you will need to file a claim via the Post Office.

There could be several reasons for this:
  • The item may have been lost in the post, please check the tracking information online.
  • You may not have included the ORDER REFERENCE with your device, so we have no idea who you are - Please email us with the devices IMEI number or item's serial number and tracking reference.
  • We may have the item and it was tested as faulty or an incorrect model. We will have emailed you information about this, please check your email (including your SPAM FOLDER!)
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